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Customer Service Executive

Fresher   Gurugram, DelhiDelhi, Noida   08 Dec, 2025
ADDITION SERVICES
Job LocationGurugram, DelhiDelhi, Noida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for enthusiastic, customer-focused individuals to join our dynamic Customer Support team. This role involves handling customer queries through voice calls, emails, and chat support, ensuring a smooth and positive customer experience.Key Responsibilities
    • Handle inbound/outbound customer calls (Voice Process).
    • Respond to customer queries via email and chat (Non-Voice).
    • Provide accurate information and resolve issues professionally.
    • Maintain records of interactions and follow up on open cases.
    • Meet performance metrics such as quality, productivity, and customer satisfaction.
    • Collaborate with internal teams for escalations or process improvements.
    Skills & Qualifications
    • Minimum qualification: 12th Pass / Graduate.
    • Excellent communication skills in English (additional languages are a plus).
    • Basic computer knowledge and typing speed (for non-voice).
    • Strong problem-solving attitude and customer-first approach.
    • Willingness to work in rotational shifts (if applicable).
    Benefits:
    • Competitive salary & performance incentives
    • Growth opportunities within the organization
    • Friendly and supportive team culture
    • On-the-job training provided
    Job Requirements:Location- Noida & GurgaonShifts- RotationalWork to office Jobs

Keyskills :
international call centercommunication skillsvoice processinternational bpocustomer service

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