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Customer Service Executive

1.00 to 6.00 Years   Gurugram   19 Mar, 2019
BFC Forex and Financial Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional Areare-Sales
EmploymentTypeFull-time

Job Description

Greetings from BFC Forex!!Dear Candidate,Please find that we are having job opening for Customer Service Executive in Gurugram Location.

  • Manage Foreign Exchange Operations in Retail & Wholesale as per statute and RBI Guidelines
  • File all KYC documents after verification, all required daily reports including FLM s to be print and file without fail on daily basis
  • Cross sell all products.
  • Co-ordinate with service delivery team for prompt service to corporate customers and HNi clients.
  • Ensure highest levels of customer service in every transaction.
  • Maintain documentation as per internal / external guidelines.
  • Maintain all registers, records and documentation as per guidelines.
  • Ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Customer Service Supervisor and Branch Manager.
  • Resolving customer queries and complaints ensuring the best in class customer service regarding customer queries.
  • Identify ways of improving customer service and recommend them to Branch Manager.
  • Addressing all queries / complaints received within 1 hour and responding to the sender letting them know the query has been received.
  • Ensure all queries received by telephone, mail and chat lines are handled in a professional manner.
  • Make pro active outbound calls to EzCash customers for payments.
  • Ensure all queries are logged accurately and in a timely manner and follow up is done on a daily basis for unresolved queries.
  • Ensure proper documentation as per he guideline for thr transactions carried out.
  • Ensure the correctness of currencies for transactons handled.
  • Timely service delivery to the customers.
Desired Candidate:He should be having 2 years of experience in forex industry and will be responsible for ensuring smooth processing of the companys payments and investigating payment queries in an environment where thousands of transactions are processed each day.Salary:up to 20KHe must have two wheeler for commutation purpose.If you are interested for this position, kindly apply with your updated CV to vidya.devadiga@bfcforex.com.

Keyskills :
forexforexexecutiveforeignexchangetravelcardfieldexecutiveforexcardcurrencycurrencyexchange

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