| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 3.0 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
KEY RESPONSIBILITIES AND ACCOUNTABILITIESProvide phone support for Global customers.Be responsible to deliver a high quality, customer-driven, supports service resolving customer enquiries at the first point of call wherever possible.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagementAbility to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)Completes all training and development activities in timely mannerUnderstanding of escalation handling procedures.MAIN JOB REQUIREMENTSService hours 24*7 , Rotational ShiftsQualification Under Graduates or Graduates in any stream Experience Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.Skills requiredCommunication Listen attentively and resolve customers issue effectively. Should be sensitive about customers informationCustomer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers.Salary2 Lac 25 Thousand To 3 Lac P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience0 - 1 YearsQualificationOther Bachelor Degree,
Keyskills :
customerservice sales mis accounts insurance customerfocus knowledgebase customersupport internationalbpo customerhandling customersatisfaction customercommunication bpo kpo ites salary listen training tique