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Customer Service Executives-Ahmedbad

1.00 to 5.00 Years   Gurugram   31 Jan, 2024
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Service Executives Candidates are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Rolls and Responsibilities Associate will be responsible for handling incoming and outbound calls from customers/Patients. Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. Associate must reply to those queries in a set format. Responsible to book the doctor appointments on a web portal. Handle all the complaints of customers and pacify them. Taking follow-ups from management for the complaints and feedback closure.Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: 1. Good communications skills 2. Ability to listen proactively 3. Problem solving skills4. Good interpersonal skills 5. Ability to handle work well and maintain qualityQualifications/Other Requirements 1. Any Graduate/Preferably Science Graduate 2. 0 to 3 years of experience in Customer Service. 3. Should be fluent in English/Gujrati & Hindi 4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also).** *No night shifts for female. Designation: Patient Relationship Officer Benefits: Provident fund (PF) ESI Paid leaves / Leave encashmentWorkdays per week: 6 days (Rotational week off) Process Name - Apollo Hospital International Limited, Salary-15KCTCcall/whatsappDiptihidden_mobile

Keyskills :
customer serviceinternational bpo

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