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Customer Service Lead

3.00 to 0.00 Years   Gurugram   30 Jan, 2021
Cargill India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

*JOB PURPOSE AND IMPACT:The Customer Service Lead will head and implement all processes that require to make decisions on all major customer service activities related to General Trade, Modern trade & E commerce customers which include customer service operations, process development, planning & execution, customer interaction / business partnership, automation, data management & reporting and talent & budget management. We seek a professional to coach and guide team in terms of efficient order processing, implement projects for replenishment, lead collaborative initiatives with customers thereby ensure high level of service levels to delight customers.KEY ACCOUNTABILITIES:

  • Inspire and provide coaching and training to team. Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments
  • Develop and maintain strong relationships with supply chain planning, plant operations, finance, transportation & logistics and sales departments to fulfill more complex orders, resolve any scheduling challenges, and sustain key supply chain model inputs
  • Lead and implement customer service best practices and procedures to develop and provide input to tactical customer service strategies for a large - sized customer base
  • Champions improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for customer service team
  • Lead and develop a team, coach and make decisions related to talent management, hiring and performance
, *MINIMUM QUALIFICATIONS:
  • Master s degree in a related field with equivalent experience
  • Minimum ten years of related work experience in supply chain with minimum 3 years of experience in customer service
  • Minimum Four years of team management experience
PREFERRED QUALIFICATIONS:
  • Management degree in Supply Chain from reputed institute
KEY BEHAVIORS:
  • Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences
  • Build strong customer relationships and delivers customer-centric solutions
  • Provide direction, delegating and removing obstacles to get work done.
SKILLS AND EXPERIENCES TO BE GAINED:
  • Experience leading, advising and making decisions on customer service activities for a team with a large customer base.

Keyskills :
sladeliveryservice deliveryfocusprocess engineeringsupply chain planningcustomer service operationssupply chaingeneral tradeteam managementdata managementcustomer serviceorder processing

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