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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 6 Lakh/Yr |
| Industry | Engineering / Construction |
| Functional Area | Operations Management / Process Analysis,Back Office Operations |
| EmploymentType | Full-time |
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!What were looking for:The Customer Service advisor serves as a primary point of contact for Priya IT And HR Solutions external and internal customers, end-users, and Priya IT And HR Solutions partners and distributors. The Customer Service Advisor handles all inbound and outbound requests from these sources and provides assistance in addressing these requests. Inquires can include but are not limited to, product orders, billing, renewals, customer account maintenance, technical support entitlement, account access and product licensing.Primary Duties / Responsibilities:Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on rotational basis mainly during American business hoursNeeds to handle all interactions using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.Troubleshoot issues related to account, entitlement, access and licenses and work with L2 teams to resolve issues fasterWork on keeping minimal to Zero backlogs and provide superior customer experience and first day resolutionProactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolutionContributes to knowledge management system in the form of updating or creating policies and proceduresQualifications:Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skillsStrong verbal and written communication skills as well as excellent listening skillsFlexible and adaptable to the ever-changing environment. Ability to work in American time zone is essentialProblem solving techniques and achievement orientationWork effectively in a team environment and collaborate cross-functionallyAbility to analyze information and evaluate results to resolve problemsExcellent organizational skills with the ability to prioritize, organize, and accomplish tasksRequirements (Education, Certification, Training, and Experience)Bachelors Degree or equivalent Mandatory. Engineering/Technical Degree preferredMandatory 4+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environmentWorking knowledge of Microsoft Windows and Office suites is mandatoryExperience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred
Keyskills :
accountshr solutionsbillingcustomer experiencemanagement systemanalyze informationknowledge basecustomer handlingservice levelprofessional mannerknowledge managementcommunication skillscustomer relationstechnical supportissue resolutionprob