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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 6 - 12 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Customer Care Executive,Product Management |
| EmploymentType | Full-time |
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer supportKeep maintenance logs and report on daily activitiesEnsure health and safety policies are complied withkindly submit your CV to ( westfield.shoppingmall@gmail.com )
Keyskills :
billingrecordscommunicationhiringcustomer satisfactionrebuildslearning managementaccountstraining needs analysisbehavioral trainingnew hire orientationsinternational salescareer developmentmarket researchsales coordinationsales managemen