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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
ExpediaTier III Customer Service RepresentativeTier III Customer Service Representatives handle Expedia s toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner. These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations. In this role you will balance both the needs of the traveler and the business through detailed research, problem solving, and coordination with internal teams. Motivated by continuous improvement and a commitment to take our customer experience to the next level, you will also propose solutions for preventing similar issues for future customers!What you will do/role & responsibility:
Keyskills :
customer servicesalesbillingcustomer relationsaccountsboard of directorsroot cause analysishigh stress environmentcase management softwarecorporate social responsibilitycustomer service representatives