hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

CUSTOMER SERVICE SPECIALIST II

10.00 to 12.00 Years   Gurugram   09 Feb, 2023
TE Connectivity India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    1. People Management - Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels, and disciplines employees. 2. Order Management - Will handle issues in import, exports and local customer s, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination. 3. Commercial Management: maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management& DSO 4. Sales Management: forecast gathering assistance, analysis & mapping customer wise part wise performance. 5. Project management: Conduct & Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers. 6. Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable 7. Management Reports: will prepare all KPI reports for the department, pertaining customer presentation & year end performance of the team. 8. Stake holder management: To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders 9. Situation handling: Evaluates situations that impact operations and decide level of support and response required. 10. KPI s Key performance indicators: Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery , Lates & process optimization projectsEDUCATION/KNOWLEDGEAny Graduate degree CRITICAL EXPERIENCE10-12 years of experience Working experience in SAP & MS office Experience of supervision, project handling & performance management Extensive transactional working experience in manufacturing industry under CS / Supply chain. Experience of effective collaboration in multiple regional teams set up & stake holder management Previous experience from automotive / service industry preferred. Competencies Managing and Measuring WorkBuilding Effective TeamsMotivating OthersValues: Integrity, Accountability, Teamwork, InnovationSET : Strategy, Execution, Talent (for managers),

Keyskills :
salessales orderkpi reportsregional sales

APPLY NOW

CUSTOMER SERVICE SPECIALIST II Related Jobs

© 2019 Hireejobs All Rights Reserved