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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What will you be doing
Customer Retention: Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
Project Planning: Review project plans using pre-defined templates. Ensure weekly status updates.
Product Launches/Manage Customer Enhancement Requests: Ensure timely launches as per plan. Work closely with product/tech teams to explore the feasibility of technical enhancement requests.
This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication.
What skills do you need
Experience:
Total: 2.5 to 5 years of total work experience with proven delivery and retention accountability in a customer-facing organisation, preferably enterprise technology in customer success.
Domain: Specifically, experience managing large/enterprise customers will be an advantage.
Mentoring: About two years of experience in managing a small team, including writing performance evaluations. (Preferred)
Critical Skills: Excellent communication, presentation, customer calls facilitation and relationship building skills. Ability to manage influence through persuasion, negotiation, and consensus building.
Perks
Top 7 reasons that make inFeedo a great place to work:
7 other reasons that make inFeedo a great place to work:
Keyskills :
popset onboardingproject plans project planningpay for performance relationship buildingb2b