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Customer Success Manager - IT (5-7 yrs)

5.00 to 7.00 Years   Gurugram   09 Sep, 2022
Upcruit Business Services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    What youll do - Work with the leadership team to define Customer Success strategy, and annual and quarterly goals including retention and expansion targets- Help create the Customer Success playbook for the client lifecycle, from sales handoff through to advocacy and successful renewals- Serve as a partner and direct point of contact for your clients - driving onboarding, training, and ongoing support to establish and maintain productive relationships- Facilitate dialogue between our clients and internal teams, solve requests and issues, and follow up on action items from the regular client and team meetings and periodic business reviews- Stay on top of client needs, acting proactively and swiftly for workflow optimization, as well as ad-hoc requests.- Regularly hunt for opportunities to connect with clients for training, regular discussions, and feedback. Also, proactively advocate the client needs to internal teams within company- Monitor client health, regularly report to the leadership team, and coordinate and execute remedial action where needed- Strategize and devise our client outreach strategy to regularly update our clients with new product updates and features- Lead our customer marketing efforts by working with clients to produce testimonials and case studies and to gain agreement from references for other sales prospects Who were looking for - 5-7 years in Customer Success or Account Management preferably in a SaaS product company- Strong communication skills, and fluency in spoken and written English- Management experience with a proven ability to inspire and develop individual teammates is a plus- Youre extremely proactive and take ownership over your work and impact. You can work well with open-ended problem statements to find solutions and can act without explicit instructions- Youre versatile, with diverse experience and interests that will allow you to flex as a generalist as part of a small, early-stage team- Youre a creative thinker who isnt afraid to think big or recommend non-traditional ideas and solutions.,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingworking with clientsstrong communication skillscase studiesaccount managementcustomer marketingcommunication skills

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