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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Dear Candidate,We are hiring for IT MNCExperience 2-8 YearsRole - Individual ContributorShift Timings - 6:30pm to 3:30am (IST)ResponsibilitiesResponsibility for the ongoing support and retention of an assigned base of accounts.Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.Conduct ad-hoc training platform training sessionsEvaluate customers usage of the BirdEye platform and determine additional ways the customer can successfully leverage the platform features.Help customers implement integrations with the BirdEye platform.Provide reactive support for accounts that are at risk and escalated account issues.Providing onboarding support for additional upsell locations and other situations requiring that type of support.Requirements2-4 years of experience in a customer facing support/success/onboarding role.Customer experience champion.Strong oral and written communication skills.Consultative approach to account management.Deep customer empathy.Understanding of SMB space, particularly in the specified vertical.Exceptional Saas product knowledge.Ability to effectively manage delicate customer situationsUnderstanding of competitive landscape.Knowledge of Salesforce CRM a plus.Bachelors degree preferred.Call Richa@7290080677
Keyskills :
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