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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 5 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Process Customer Service B to B Qualification - Graduate Experience - working with customers international B2B customers on the phone Location Gurgaon Shift 24*7 Cab Both side Ability to manage and work on CRM screens Fluency in English language Excellent verbal and written communication Good Organizational and Problem-Solving Skills Annual CTC of 3.5 Lacs to 5 Lacs Per Annum What will you do You will provide B2B customer support to small and medium sized businesses on their business marketing automation software. You will be mainly responsible for managing inbound queries for our business customers around their account relating to billing, payments, and product queries and so on. Support business customers regarding their account, post-using the portal Maintain high levels of Customer satisfaction by providing informed and customer centric solutions Answer inbound telephone calls, emails (if required) to resolve queries promptly and efficiently. Assume responsibility and ownership for all relevant customer queries. Positively manages internal relationships. Contribute positively towards the achievement of performance targets in all aspects of the team s activities Develop strong overview and drives Process, Tool and business flow improvementsSalary3 Lac 50 Thousand To 5 Lac P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience1 - 5 YearsQualificationHigher Secondary,
Keyskills :
salescustomer servicecustomer supportcustomer relationstroubleshootinginbound customer serviceproblem solvingenglish languagecustomer centricinternational bpomarketing automationinternational callingwritte