Data Analyst for DLAT

Job Description

The role is necessary for Supporting the PIM/EDMS data within the framework of End to End Service with focus on Efficiency, Availability, Usability and Adoption to Business Stakeholders. In addition, the Support operator help fulfilling KPI reporting on global CS&Q objectives. Responsibilities & duties Responsibility PIM/EDMS Data (Product Information Management with STEP & BSL)
• Support the PIM Solutions at a Process stand point on Run Operations
  • Open & consider assigned new tickets coming from Support tool (2929IT)
  • Analyse opened tickets from Support tool and define the resolution strategy
  • Find and apply a technical solution or reroute to the appropriate team (L2 Data, L3, Platform team )
  • Manage and Follow up the ticket (providing regular updates to requestor till the end of the ticket) managing permanent contact with L2 Data, L3 or Platform team)
  • Ensure completion of open tickets of PIM within SLA.
  • Prepare documentation and support procedures for users and team.
  • Get informed with product owner team about all PIM process with new releases.
  • Verify permanent up-to-date knowledge related PIM release & deliverables.
  • Ensure SLA and SSA for PIM Ticketing with team and Third Party.
• Maintain permanent relation with Country, BUs Offers, and any offer manager
  • Propose and implement any improvement in methodology, process and management to increase program efficiency, including Process Automation, provide training and communication
  • Take immediate actions on issues resolution or route to the appropriate team
  • Organize any trainings, workshops and communication to push Data, as a key topic for the company
• Report on the PIM solutions all KPI related Availability & Support RUN operations.
  • Extract from tracking system all data to create dashboard report
  • Propose improvements and action plan related dashboard result for continuous improvements
  • Support ODME/PIM Champions/Assets Community and their Issues
  • Support NoE Manager and Community by participating to NoE meeting for Adoption Levels of the PIM System, presenting new features)
• Process
  • Challenge Platform team on necessary Support documents or documents updates
  • Get regular training about One Offer Platform framework
  • Deployment support / Data migration for new BU / Brands
  • Synchro permanently with L2 Solution team
E xperience & Key skills Essential Desirable
• BTech in Electrical Engineering with 3-4 year or Diploma with 7-8 years working preferably in Service or Support domain.
• Development on any programming language and deployment in an enterprise. Java, XML, HTML, JavaScript, Webservices/API
• MS Office suite tools.
• Experience in Ticketing/Tracking tools (Jira/Remedy,.)
• Knowledge or Experience in Product Management in Schneider Electric, Product Lifecycle, Offer Marketing
• Database query language (SQL)
• Oracle environment
• Experience in STIBO systems will be a PLUS.
• Exposure in Support & Services activities
• Master the technical analysis in complex situation and applications framework.
• Excellent Communication Skills in writing, spoken and Presentation.
• Ability in reporting, creating and updating dashboard
• Willingness to work in IPO Offer Information which provides Marketing Information of our products on the Web.
• Experience in Quality Testing and Assurance.
Personal qualities & behavioural traits Essential Desirable
• Proven Domain (Customer Support) senior operator with good Communication and Presentation skills.
• Solid demonstrated analytical and problem-solving skills.
• Be inspirational to the team, proactive & initiative.
• Self-motivator and a good team player.
• Should be open to work in cross cultural dynamic environment.
• Team player, Collaborator
• English is mandatory for all. French is key for French location
• French is recommended, but not mandatory
• Capability to work in Extended hours (late during the day: for any critical incident) with exceptional possibility to be on limited call during Week-end
• Capability to work in Rotational shift, as per team needs.
Location of the Mission Main location Desirable Mission will be in India, Delhi areaPossibility to travel to France, Spain, India or very rarely to other key Schneider Digital locations Academic & qualifications Essential Desirable
• BTech in Electrical Engineering with 3-4 year or Diploma with 7-8 years working preferably in Service or Support domain.
MBA will be preferred Abbreviations & acronyms Abbreviation Definition DALData Access Layer new middleware dedicated to exportsE2EEnd to end Service team organizing Support L2 in RUN PhaseIPOInformation, Process & Organisation, now Schneider Digital, IT organization of Schneider ElectricKPIKey Performance IndicatorNoENetwork of ExcellenceODMEOffer Data Management Expert. Role in STEP equivalent to Data AdministratorOPSOffer Presentation System Current PIM system applicationPIMProduct Information Management, system allowing to manage Data related Product Offers (OPS & STEP are PIM systems)SLAService Level AgreementSTEPSoftware from Stibo System company supporting the new PIM,

Keyskills :
sqldata analysismicrosoft excelcustomer relationsreportingdata migrationdata managementproblem solvingquality testing