Data Specialist- Clipsal/PDL

Job Description

*Purpose of the position:The role is necessary for Supporting the PIM/EDMS data within the framework of End to End Service with focus on Efficiency, Availability, Usability and Adoption to Business Stakeholders. In addition, the Support operator help fulfilling KPI reporting on global CS&Q objectives.Key Responsibilities:PIM/EDMS Data (Product Information Management with STEP & BSL)Support the PIM Solutions at a Process stand point on Run Operationso Open & consider assigned new tickets coming from Support tool (2929IT)o Analyse opened tickets from Support tool and define the resolution strategyo Find and apply a technical solution or reroute to the appropriate team (L2 Data, L3, Platform team )o Manage and Follow up the ticket (providing regular updates to requestor till the end of the ticket) managing permanent contact with L2 Data, L3 or Platform team)o Ensure completion of open tickets of PIM within SLA.o Prepare documentation and support procedures for users and team.o Get informed with product owner team about all PIM process with new releases.o Verify permanent up-to-date knowledge related PIM release & deliverables.o Ensure SLA and SSA for PIM Ticketing with team and Third Party.Maintain permanent relation with Country, BUs Offers, and any offer managero Propose and implement any improvement in methodology, process and management to increase program efficiency, including Process Automation, provide training and communicationo Take immediate actions on issues resolution or route to the appropriate teamo Organize any trainings, workshops and communication to push Data, as a key topic for the companyReport on the PIM solutions all KPI related Availability & Support RUN operations.o Extract from tracking system all data to create dashboard reporto Propose improvements and action plan related dashboard result for continuous improvementso Support ODME/PIM Champions/Assets Community and their Issueso Support NoE Manager and Community by participating to NoE meeting for Adoption Levels of the PIM System, presenting new features)Processo Challenge Platform team on necessary Support documents or documents updateso Get regular training about One Offer Platform frameworko Deployment support / Data migration for new BU / Brandso Synchro permanently with L2 Solution team, *Essential Qualification & Skills:BTech in Electrical Engineering with 3-4 year or Diploma with 7-8 years working preferably in Service or Support domain.Development on any programming language and deployment in an enterprise.Java, XML, HTML, JavaScript, Webservices/APIMS Office suite tools.Exposure in Support & Services activitiesMaster the technical analysis in complex situation and applications framework.Excellent Communication Skills in writing, spoken and Presentation.Ability in reporting, creating and updating dashboardDesirable Skills:Experience in Ticketing/Tracking tools (Jira/Remedy,.)Knowledge or Experience in Product Management in Schneider Electric, Product Lifecycle, Offer MarketingDatabase query language (SQL)Oracle environmentExperience in STIBO systems will be a PLUS.Willingness to work in IPO Offer Information which provides Marketing Information of our products on the Web.Experience in Quality Testing and Assurance.Abbreviations & acronyms:DAL Data Access Layer new middleware dedicated to exportsE2E End to end Service team organizing Support L2 in RUN PhaseIPO Information, Process & Organisation, now Schneider Digital, IT organization of Schneider ElectricKPI Key Performance IndicatorNoE Network of ExcellenceODME Offer Data Management Expert. Role in STEP equivalent to Data AdministratorOPS Offer Presentation System Current PIM system applicationPIM Product Information Management, system allowing to manage Data related Product Offers (OPS & STEP are PIM systems)SLA Service Level AgreementSTEP Software from Stibo System company supporting the new PIM

Keyskills :
sqlinformaticadatastageetlenvironmentms office suiteproduct information managementms officeservice leveldata migrationdata managementquality testingproduct managementtechnical analysis