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Design Engineer Professional

5.00 to 10.00 Years   Gurugram   02 Dec, 2020
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Why this role matters To manage and administer security technologies for BT and its Global customers.Provide Tier 3 support line support over Security Technologies like Firewalls, Proxy on all, including complex security issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing Security products that come under the responsibility of the team.Position is based in Gurgaon 24x7 Global Security Operational Centre. What youll be doing Support in life service Security solutions for BT s global client.

  • Work on complex incidents, problems and changes within the Operational environment.
  • Provide level 3 operational support and own achieving SLAs for agreed service metrics.
  • Provide leadership and training to technical support staff including mentoring of 2 nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
  • Form an integral part of a 24 hour on call support rota to provide 24x7 support to the designated customers
  • Produce scripts and supporting documentation to allow the 2 nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
  • Attend meetings on behalf of the team and line manager.
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organization.
  • Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
  • Produce and support Firewall polices and function configuration builds to allow implementation of customer projects
  • To share technical knowledge with in the team at times to make new joiners up to speed.
  • Taking accountability in all the actions taken in order to resolve incidents or complex changes etc.
Well also need to see these on your CV Professional/Technical Competencies:Mandatory: Hand-on experience in operation and management of security infrastructure.Minimum five years of hands-on experience on any three of vendor firewalls mentioned below
  1. Checkpoint (GAiA, SPLAT, VSX)
  2. Juniper SRX
  3. Cisco ASA,
  4. Palo Alto
  5. Fortinet
  6. Juniper Netscree
  7. F5 LTM,GTM, ASM,AFM
  1. High level knowledge on Bluecoat Proxies or any Cloud based proxies eg Zscaler, Cisco Scan safe
  2. Ability to provide Tier 3 support and manage complex and escalated tickets in production environment.
  3. High level skills to deliver quality service in individual role to deliver service as per agreed SLAs.Ability to communicate (both written & oral) clearly with various internal stakeholders and customer
Highly Desirable:
  1. Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus
  2. Minimum professional level certification in Checkpoint Firewall CCSA , (Checkpoint Certified Security Administrator) or CCSE (Checkpoint Certified Security Expert), JNICIS(JUNOS) , CCIE Security
  3. Fundamentally strong on Bluecoat Proxy , Zscaler proxy or any other proxy vendor certification will be preferred.
  4. Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage.
  5. Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.
Why choose us We ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world s first telecommunications company. At our heart, we re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.We value different perspectives, skills and experiences. We re creating an inclusive working culture where people from all backgrounds can succeed. That s why we welcome applications from all parts of the community., *Any Graduate

Keyskills :
drawingautocaddraftingmodelingcadcisco asaccie securitybluecoat proxiestechnical supportadvisory servicesservice operationstechnical advisoryemergency services

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