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Desktop Engineer

1.00 to 5.00 Years   Gurugram   28 Apr, 2020
Harmukh hr services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaClient Server
EmploymentTypeFull-time

Job Description

We are hiring for Desktop Engineer.Location - GurgaonCTC -180000 to 240000.Exp - 1 - 4yrsJob Responsibilities:

  • Knowledge about Citrix.
  • Experience in handling helpdesk, ticketing tools (Like, Remedy , servicenow)
  • Install, support and troubleshoot office 365.
  • Well versed with Excel, word.
  • Worked on domain environment.
  • Good in interactions with international suppliers/clients (English is must)
  • Install, upgrade, support and troubleshoot Windows XP, 7, 8, 10 and Microsoft Office 2007, 2010, 2013, 2016 and any other authorized desktop applications.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Performs general preventative maintenance tasks on computers, laptops, printers
  • Performs remedial repairs on computers, laptops, printers
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents.
  • Maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Safely package equipment for branches and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to
  • personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer will escalate the issue/problem to proper tier 3 support team member.
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests.
EXPERIENCE/KNOWLEDGE & SKILLS
  • Excellent technical knowledge of pcs and desktop hardware.
  • Ability to operate tools, components and peripheral accessories.
  • Microsoft Desktop Support Technician an advantage.
  • Software and Hardware Troubleshooting.
  • Windows XP, 7,8,10 working experience
  • Microsoft Office 2007,2010, 2013, 2016 support
  • TCP/IP
  • Working knowledge of remote control tools.
  • Knowledge of all software applications used within the organization
  • Self-confidence and interpersonal skills
  • Analytical and problem solving skills
  • Good communication (both verbal and written) skills
  • Planning and organizing skills
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate within customer standard operating procedures.
Interested candidates can contact on the below mentioneddetails:Sujatainfo@harmukh.in

Keyskills :
desktoptroubleshooting techsupport desktop systemsupport itsupport support technicalsupport ithelpdesk esktopsupportengineer engineer supportengineer systemengineer

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