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DG - Process Developer - Order to Cash

2.00 to 5.00 Years   Gurugram   09 May, 2022
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Order to Cash - Senior Process Associate - GreekResponsibilitiesThe purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions. Booking of Incoming Payments: - Bank Statement; - Remittance advices. Review customer complaints and update customer records if required Documenting customer interactions & providing information to customers Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments. Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures Escalating of all unsolved/unclear issues to the team leader Qualifications Minimum qualifications Bachelor s degree Relevant experience in Order Management & Cash Application. Strong Communication Skills (verbal and written)Preferred qualifications Good level of Greek (C1) and English (B2) Good customer handling skills High Energy level Good interpersonal skills that can lead multiple responsibilities simultaneously Good influencing skills and interpersonal, analytical skills and attention to detail Good team commitment and results delivery orientation Good experience in Order to Cash end to end processes Good understanding of the MS Office suiteWhat can we offer Attractive salary Stable job offer employment contract Various trainings (initiating, soft skills) Possibility of development Benefits (Insurance, meal tickets, additional vacation days),

Keyskills :
sapaccountsaccountingcustomer relationsbasisorder to cashhigh energy levelstrong communication skillsms officecustomer focus

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