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Digital Transformation Capital Market For a Top Companies

10.00 to 14.00 Years   Gurugram   30 Aug, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryRs 30 - 38 Lakh/Yr
IndustryIT - Software
Functional AreaClient ServerStatistics / Analytics
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTS FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/f4a4d936a4Digital Transformation Capital MarketDesignation- Principal Analyst - Digital TransformationLocation- GurgaonLevel- P5CTC- 35LPAPreferred Experience Proven operational excellence and client services experience in Back office/contact centerindustry specifically in Digital and CX transformation Cross domain experience in Financial Services- Capital Markets, Lending, Deposits,Retirements, Payments , Cards etc. Experience in handling different kinds of Contact Center process solutions on inbound,outbound, marketing campaigns, customer support desk functions Experience in working on integrated contact center environment consisting oftechnology for Delivery & Service Management, WFM, Learning, Reporting & Analytics andQuality Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jiraetc. Minimum of 5 years of consulting experience in Back office / contact centerenvironment to build use cases by involving automation, analytics & other digitalinterventions Good to have experience with contact center Workforce Management, Intelligent Routing,IVR and ACD logic flow, Digital (OCR) routing Minimum 10-12 years of Total experience in back office / middle office, includingleadership & management of business operations or RPA transformation projects Worked as Consultant level with minimum 3-5+ yrs. experience into Contact Centre(RPA implementation / BI / Analytics Implementation)Primary Skill Proven ability to influence cross-functional teams without formal direct-line authority Excellent verbal, written communication, and presentation skills are a must Expertise in contact center reporting and analytics Experience of end-to-end client RPA Service Delivery for Back office & front office operations Ability to identify process re-engineering requirements against end-to-end serviceprovisioning Understanding of financial modelling (e.g., cashflows, TCO, ROI, breakeven analysis)

Keyskills :
digital transformationfinancial modellingintelligent routing

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