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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 6 - 10 Lakh/Yr |
| Industry | Travel / Tourism |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
The Director, Customer Management is to ensure a profitable and long-term relationship with CWT s Global clients. This requires a focus on optimising the client value from its travel program, whilst ensuring CWT profitability targets are achieved.The position requires a strategic approach to the complexities of global programs, providing thought leadership, business planning, and the provision of high level contract and relationship management to the client.A key part of the role is the direction, management and co- ordination of the client countries bringing mutual benefit to both CWT and our clients.The support and guidance to the Regional & National Customer Managers is an integral part of the role as well as the up-selling of additional products, services and markets to the account.Your responsibilities will include:Optimize Client RelationshipsEnsures a balance that optimizes the value clients realize from their travel program with the profitability CWT attains with the account.Ensures and optimizes account profitability.Optimizes client value.Develops, with CWT Solutions and other key CWT lines of business a proposition to sell to the client to effect further optimization of client value whilst improving CWT profitability - Proactively demonstrates to the client the benefits of Program Optimization.Delivers consolidated key performance indicators internally & externally.Supports Regional & National Account Managers in achieving the same shared goals, locally and globally.Develops a close and sustainable client relationship.Client ActivityDevelops and manages regular program management reviews and an annual client program optimization plan (Business Plan).Undertakes the Diagnostic process to identify opportunities to optimize the client program further to meet both client & CWT objectives.Arranges and supervises any and all interactions with the client to optimize each line of business.Demonstrates the overall benefit of partnering with CWT.Identifies and implements best practices.Responsible for overall contract management and client retention.Ensures service delivery in line with contractual obligations.Up-selling ResponsibilitiesExtends existing relationship beyond existing products, countries and regions.Identifies any additional revenue streams for CWTThe successful candidate will be educated to degree level or equivalent in work experience ideally with proven experience in sales or program management within a customer solution orientated environment. Experience within the travel industry would be highly regarded.You will need exceptional communication skills both verbally as well as written with fluency in English. It is essential that you are able to demonstrate the ability to think and act strategically as well as having strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations.Finally, you will need highly developed presentation skills with a sound knowledge of Word, Excel and PowerPoint.,
Keyskills :
presentation skillsrelationship management thought leadershiprevenue streams contract managementprogram management communication