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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Summary:To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Job Responsibilities:Responds to customer product inquiries via telephone or in written internet- based email or chat sessions.Respond quickly to requests for assistance in specialty areas via all standard channels. Assistance may include in- depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer. Work performed must be fully documented.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer- centric activities.Author and approve knowledge articles, which are utilized by customers and internal staff to resolve problems that have been previously solved by the support organization.Documents customer information and recurring technical issues to support product quality programs and product development.Appropriately manage and handle support cases. This includes phone etiquette, proper documentation, fully managed case SLAs and alignment with team performance expectations.Work directly on issues at managers direction which are suited for the skill- set or to provide elasticity to co- workers when needed.Required Qualifications:2 plus years of experience in Customer services, software related business or similar experience.Strong working knowledge of Microsoft SQLStrong working knowledge of Windows Server Operating SystemsStrong working knowledge of VirtualizationBachelors Degree or any other equivalent degree.Flexible to work on shiftsDesired Qualifications: The position absolutely requires someone who can learn quickly and build their own toolbox of solutions and skills to provide value to our clients.,
Keyskills :
recruitment humanresources induction employeeengagement recruiting windowsserver productquality phoneetiquette productknowledge interpersonalskills set chat slas email windows toolbox software eamperf mance