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Enterprise Network Operations SW/Application Tech Support Practitioner

2.00 to 4.00 Years   Gurugram   26 Apr, 2021
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Gurugram
  • Must Have Skills :Enterprise Network Operations
  • Good To Have Skills :Network Infrastructure
  • Job Requirements :
      • Key Responsibilities : a: Act as the ongoing interface between the client and the system or application b: Responsible for Monitoring the events/alerts coming on Monitoring tool and doing initial triage c: Coordinating with ISPs/Vendors, Logging tickets for Vendor circuits, Taking Regular Follow-ups of Outages, Taking RF d: Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge e: Managing shared mail box and timely communicating to all stakeholders
      • Technical Experience : a: 5-7 years of work experience b: Dedicated to quality, using exceptional communication skills to ensure that activities are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational c: Knowledge on network devices is must d: CCNA Certified preferred e: Knowledge about ITIL processes is must; ITIL Foundation Certified preferred Knowledge on Routing and Switching
      • Professional Attributes : a: Service Operations Delivery experience b: Flexible to work in 24x7 environment c: should have knowledge of SLAs OLAs and KPIs d:Team player who also works well independently; self-motivated
      • Educational Qualification : Graduation
    • Additional Information : a: Good communication and collaboration skills b: Ability to develop operational documentation
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Keyskills :
service levelnetwork devicesproduct knowledgeservice operationscommunication skillsfoundation certifiedprofessional servicestechnology operationsinformation technology

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