Entrepreneur In Residence

Job Description

About Urban Company: At Urban Company we are changing the way the world experiences home and personal services. We have made the experience of buying these services simple and enjoyable, guaranteeing a standardised, high quality and fixed price service.Our large service categories include - Salon services for women and men- Appliance Service, Repairs and Installations- Cleaning Services- Handymen Services- Home painting- Pest controlOver the last 4 years we have built a network of 50,000+ trained service professionals and served over 2 million customers across major metropolitan cities of India, and in 4 international markets. Companys vision: Urban Companys vision is to empower 1 million+ service professionals worldwide and to deliver services at home like never before.The Urban Company platform enables these professionals to become micro-entrepreneurs by helping them in 5 key areas -- Branding and Customer Access: Working as an individual franchisee of Urban Company- Financing Access: Opening bank accounts, access to loans, insurance etc. - Tech Led Service Standardization: Standardizing the service - creating SKUs, fixed and transparent pricing, clear service deliverables, defined SOPs, delivery tracking, payment systems, reviews etc., to help remove friction from the service experience - Training: Soft and Core Skills Training imparted in our training centres and via the app - Consumables Supply Chain: Purchasing consumables needed for service delivery in bulk This helps service professionals become more organized and multiplies their earnings. E.g. - Our beauticians typically earn INR 40-50k per month with no upper ceiling (Many earn > INR 100k per month), while in the local salons, they would earn between INR 8-15k per month Role: The EIR Role Over the next 3 years, Urban Company plans to scale the India business 3-4X each year to reach INR 3500 Cr. ($500M) in revenues. To enable this journey we have created a high powered central EIR team which is responsible for attacking key strategic problems/ opportunities that will unlock growth for UC. Folks in the EIR team will be aligned to key parts of the business such as product, user growth (marketing), business/supply, user experience and operations. The individual is expected to seamlessly step into any part of the business at UC and get cracking to solve the problem at hand. In the future, this team will be the key source of leadership talent for Urban Company. Hence, the individual should have both the ability to think sharply and also execute at a fast pace.This is not a strategy team, we expect the folks to get hands-on and solve real problems! As a part of this team, you would be expected to:- Pick up important projects that need to be unlocked to enable growth. This could range from redesigning our customer support process to improve customer experience, to significantly increase the speed of supply building (professionals), to data deep dives to understand what makes our customers love our service.- Establish business processes - spending time on the ground to gather insights and build solid processes/SOPs to enable a seamless scaleup- Collaborate across multiple teams - city team, marketing, product, finance to ensure coherence and swift execution In a nutshell, the EIR is expected to attack critical business bottlenecks for UC to enable swift scale up. If deep problem solving and fast-paced work environment excites you, wed love to meet you and talk more. Potential backgrounds - Start-up or Consulting experience of 2-4 years across product, user growth, customer experience, sales etc.- Over and above - strong-willed, sharp problem solver and hands on!,

Keyskills :
fixed priceservice deliverycustomer experienceuser experienceproblem solvingcustomer support