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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
1 Lac 75 Thousand To 2 Lac 50 Thousand Posted on 15- 06- 2016 Front Desk Officer Job DescriptionResponsibilities:Front office is a critical function in the overall Patient Experience. The person will work towards creating a Service Oriented culture; standardize processes, employee engagement, improving processes, Training & Measurement practices. - Reduce customer complaints - Provide resolution of customer issues- Maintain correct decorum and behaviour while interacting with customerHandling appointment booking/ Handle New Registration, counseling for chargeability, admission cash paying patients , ECHS & other Corporate patientsCompletion of corporate documentations. Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP ptIssue Calling Code to the pt. attendants so that they can call out side from the ClinicCounseling Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leaderDoctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of messageGuest queries & Room Booking for expected admissions for next few daysFollow up for daily payable report while issuing the temp. Passes and updating the remarksHandling Billing queries for routine pt. attendantsTaking request from Nursing Station or from the attendants for the particulars & Address Change RequestInforming attendants (by announcement / calls on cellsRequest for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakupCash Collection / Refunds Issuance of Receipts against depositsIssuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.Appointment patients : Billing, generate invoices, maintain daily scrSalary 1 Lac 75 Thousand To 2 Lac 50 Thousand P.A. Industry Front Office / Executive Assistant / Data Entry Work Experience 0 - 3 Years Qualification Other Bachelor Degree ,
Keyskills :
salary cash basis it vip codes banking accounts mail rocessimprovement frontdesk customerrelations cashcollection customerhandling ithelpdesk dataentry frontoffice employeeengagement customercomplaints