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Gartner - Associate - Client Success

0.00 to 4.00 Years   Gurugram   20 Mar, 2023
Gartner
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaClient ServerGeneral / Other Software
EmploymentTypeFull-time

Job Description

    What makes Gartner a GREAT fit for you When you join Gartner, you- ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We- re the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they can- t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.Interested in learning more, view and register for any of our upcoming recruiting events here!About the team:The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.Job description:- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction, retention, and growth- Introduce Gartner services and capabilities to new clients and communicate value to decision makers- Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients- Identify approaches that address the clients operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention- Provide insights into performance and key client engagement metrics- Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programsEssential must-have skills:- 0-4 years relevant professional and/or internship experience- Bachelors and/or Masters degree- Proven track record of success fueled by a passion for delivering value to clients- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skillsNote : For your candidature to be considered on this job, you need to apply necessarily on the companys redirected page of this job. Please make sure you apply on the redirected page as well.,

Keyskills :
record of successsupply chainproblem solvingclient engagementcritical thinkingovercome obstaclescollaborative workcustomer satisfactioncontinuous improvementfarfitsalessupplydrives

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