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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 14 - 18 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
-Handles all requests including External (client) and Internal (all departments of Teleperformance) foradds, moves and changes on Telecommunication systems including stations/agents, call routing,circuits and all advanced features within the Genesys solution.-Administer and maintain company s Telecommunications equipmentrelated to the Genesys platform.-Performs critical support activities including advanced troubleshooting, proper escalation and casemanagement of all Genesys problems. Ability to manage production impacting severity issues at aTier2 level with minimal supervision.-Installs, configures, and performs preventative and on-call support on telecom equipment including,but not limited to: Genesys SIP, GVP, Mutlimedia.-Performs advanced system configurations and related programming on Genesys platforms.-Deals with outside vendors, engineers and contractors associated with Telecom / Genesys.Salary15 Lac To 18 Lac P.A.IndustryEngineering / Technical / R&DWork Experience4 - 10 YearsQualificationB.Tech/B.E,
Keyskills :
call routingsipgvpvoipavayasalarygenesysroutingvendorscircuitsfeaturesreportingequipmentengineersmanagementescalationengineeringcontractorscommunicationoncall support