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Head of CRM

5.00 to 10.00 Years   Gurugram   03 Jan, 2023
Job LocationGurugram
EducationNot Mentioned
SalaryRs 7 - 12 Lakh/Yr
IndustryRetail
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Looking for a CRM Head for A Luxury Retail Brand based out at Gurgaon.SL.No.PARTICULARSDESCRIPTION1DESIGNATIONHead of CRM2LOCATIONGurgaon3COMPANYLuxury Retail Brand4QUALIFICATION (Essential)Graduated, MBA preferred5TOTAL EXPERIENCEBetween 5-10 Years6RELEVANT EXPERIENCEExperience in loyalty programs preferred7ATTRIBUTES (ExposureCharacteristics)Exposure to handling and interpreting data8FUNCTIONAL COMPETENCIESExcellent communication and interpersonal skills, Good knowledge of MS Office,Experience of managing databasesGood data interpretation skills9BEHAVIORAL COMPETENCIESResult oriented, Ownership & team spirit,Ability to think out of the boxHigh degree of integrityCan build good rapport with the stores and marketingMAJOR DELIVERABLES:-
    1. Responsible for running the Brand loyalty program.
    2. Monitoring customer enrollments and validations
    3. Identification of eligible customers for adding to database and capturing their details
    4. Monitor enrolments happening at stores and ensure achievement of benchmark
    5. Conceptualize new engagement opportunities and work with the stores to implement them
    6. Track customer engagements and capture in system
    7. Ability to work with stores and marketing to ensure maximum customer engagement
    8. Ability to interpret the captured data to make meaningful inferences
    Budget between 12-13 LPA.Pls Call/ Whatsapp and share your CV at hidden_mobile/hidden_mobile

Keyskills :
data managementloyalty program management

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