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Hiring Customer Support Executive in Gurgaon

1.00 to 4.00 Years   Gurugram   02 May, 2023
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryGems / Jewellery
Functional AreaSales / BDCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are looking Customer Support Executive in GurgaonCustomer Support ExecutiveLead qualification refers to the process of identifying how likely the prospect is to make the final purchase. It involves assessing the leads and comparing them against your ideal customer profiles to determine if they would be a good fit for your business. It essentially involves sorting through the leads to find the best prospects that can be nurtured for conversion. Key Accountability
    • Handle objections or grievances with exemplary empathy
    • Satisfactorily answer questions about products and their benefits
    • Enter and update customer information in the database
    • Meet the defined Quality Scores. Innovation & ProcessImprovement
    • Understand customer query and provide appropriate solutions
    • Keep records of calls and sales and note useful information
    Key Requirements :
    • Excellent written and verbal communication Skills
    • Excellent interpersonal skill
    • Ability to determine problems and deliver known solutions
    • Experience with handling critical customer issues/problems
    • Strong analyticalskills
    • Working with cross-functionalteams
    • Attention to detail
    • Presentation skill
    Educational QualificationBachelors degree from tier 1 collegeZero to six years of customer support experienceCTC- 20 -35KShift - any 9 hours window 9 AM to 9 PMSalary Date 7th of the monthCTC- 30-40KFor more details Ruchika Arya Mobile No :hidden_mobileEmail ID : hidden_email

Keyskills :
strong analytical skillscustomer handlinginbound marketingdata analysiscustomer service operationspositive behavior supportcustomer supportkey account management

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