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Hiring For American Captive Unit Gurugram

0.00 to 5.00 Years   Gurugram   01 Oct, 2022
Maestro Recruiters Hiring For AMERICAN CAPTIVE UNIT GURUGRAM
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job DescriptionProfile:- Customer Service for Credit Card queriesNeed 1 year of experience in the International Voice processSalary up to 5.50LPAGreat incentives24/7 shiftWork From OfficeResponsibilities
    • Provide Superior Customer Experience on Calls to Consumer Card Members.
    • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
    • Provide alternatives and apply Superior Service No, Call Handling Skills
    • To Ensure Best Possible Solutions and FCR to Card Members.
    • Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
    • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, and Service Levels, Based on Customer Demands
    • To Meet Their Needs and Ensure Quality Service is given at all times.
    • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.
    • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
    • Grow and nurture customer relationships on every interaction that results in measurable customer value
    • Document necessary account information and offer custom solutions that benefit the customer
    • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
    Required Candidate profileThe candidate should have 1 year of International calling experience and should possess great communication skills.Interested candidates can send their resumes on the number given:-hidden_mobileSr. Hr RecruiterVinay - Maestro RecruitersCall/WhatsApp - hidden_mobilehidden_email

Keyskills :
voice processcollections processus process

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