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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIESContact Center Process Transformation (8-12 Years)The ideal candidate brings a strong mix of consulting, sales, and operations experience to be positioned strongly to lead customers through Contact Center, CX and Digital transformations. The Consultant is responsible for partnering with FIS Account Executives in leading consulting projects in the areas of CX Transformation, Digital Transformation, OCR & Intelligent Routing Solutions, and Workforce Management analysis and process improvement with NICE clients etc. Additionally, responsible for helping clients drive value realization and increased system adoption through Change Management and Governance enablement. The Consultant will Manage client relationships and individual engagements with a strong focus on operational excellence and establishing strategic visions. Will have a high level of accountability at the individual level and provide service that exceeds client needs.Job DescriptionKey Responsibilities
Keyskills :
call center operationsback office managementcontinuous improvement facilitationback officeservice deskstandard workcontact centeronline privacysolution designsalesmarketingmediaentertainmentcall center