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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 3.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
- Inbound / Outbound Technical Support.Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.Roles & Responsibilities:o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.Candidate Profile-o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Fresher/Experienced) / (pursuing with 12 months technical support experience.o Salary upto 4.5 LPAo Excellent verbal skills in English Language.o SERVER knowledge is must.o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systemso Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.o Flexible with 24/7 Environment.Certifications (Preferable):-o Exam 70-640(Windows Server 2008)o Exam 70-662(Exchange 2010)o Exam 70-321(Deploying Office 365)o Exam 70-323(Administering Office 365)Additional Benefits-o Two-way A/C cabs. (Convergys was awarded for best in industry transport service).o Medical insurance worth 1 lakhs.o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhso Gratuityo Education Assistance plan Annual entitlement of up to INR 24,000.o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.Deepak @ 8810313886send me ur cv @ . d8130119813@gmail.com
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