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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Cement / Building Material |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
Job Description - Fusion Job Details Incident Associate Salary: Dependent on Experience + Extensive Benefits Package THE PURPOSE OF THE INCIDENT ASSOCIATE WILL BE: Within a structured environment with limited supervision, an incident associate will provide first line service desk support to the SSP customer base using the required standards, methods and tools as directed. WE D LIKE TO MEET An INCIDENT ASSOCIATE WITH: Experience of working on a Service Desk, analysing and resolving client issues. This includes familiarity with the use of SQL and/ or database manipulation techniques used in data conversions Computer literacy Knowledge of insurance industry A working knowledge of one or more specified operating systems appropriate for SSP s needs Equivalent work experience preferably in one or more of the following areas: 1. General IT Training/ Support 2. Insurance Brokerage 3. Insurance Company 4. Training Company 5. Technical, e.g. hardware, operating systems or programming THE INCIDENT ASSOCIATE RESPONSIBILITIES INCLUDE: The IA will be receiving and handling requests for support following agreed procedures. He will be responding to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate The IA will maintain records and advises of actions taken. He will be dealing with clients. He will be investigating and will be providing solutions for issues raised either from client calls to the service desk or from internal source. He will be recognizing when a call is not readily resolvable and will be escalating this accordingly. IA will be responsible for the quality of the information recorded. WHAT S IN IT FOR YOU A unique, modern working environment Clubs Crickets and Chess activities, JOSH club for social events, quarterly company Town Hall events Yammer collaborate on ideas and suggest future business opportunities through our lightbulb groups A clear, personal learning and development plan to develop your career further Generous holiday allowance (32 days + Public Holidays), free parking and life assurance, Family insurance cover. SSP flexible benefits and Day care Facilities, Maternity pay, Flexible working option BEHAVIOURS: We have a strong, clear vision to be the leading provider of insurance technology software and our values describe what makes SSP unique, and capture the SSP spirit that runs through everything we do. Respect Ownership Collaboration Innovation Energy
Keyskills :
operating systemsadvanced analyticstechnology softwaresupport servicescustomer servicecomputer literacyservice deskcustomer supportclear vision