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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Cement / Building Material |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Job Details Incident Specialist Salary: Dependent on Experience + Extensive Benefits Package THE PURPOSE OF THE INCIDENT SPECIALIST WILL BE: Within a structured environment with limited supervision , an incident specialist will provide first line service desk support to the SSP customer base using the required standards , methods and tools as directed. WE D LIKE TO MEET AN INCIDENT SPECIALIST WITH: 2 + yrs of experience Any Graduate Mandatory skills are ITIL and service desk experience - raising tickets , triaging issues , working under tight timelines , 24 7 environment. Knowledge of Excel , Macros , reporting for the team , creating dashboards , Monthly reports etc. A working knowledge of one or more specified operating systems appropriate for SSP s needs would be desirable Equivalent work experience preferably in one or more of the following areas: 1. General IT Training / Support 2. Insurance Brokerage 3. Insurance Company 4. Training Company 5. Technical , e.g. hardware , operating systems or programming THE INCIDENT SPECIALIST RESPONSIBILITIES INCLUDE: The IS will be receiving and handling requests for support following agreed procedures. He will be responding to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls as approprISte The IS will maintain records and advises of actions taken. He will be dealing with clients. He will be investigating and will be providing solutions for issues raised either from client calls to the service desk or from internal source. He will be recognizing when a call is not readily resolvable and will be escalating this accordingly. IS will be responsible for the quality of the information recorded. WHAT S IN IT FOR YOU A unique , modern working environment Clubs Crickets and Chess activities , JOSH club for social events , quarterly company Town Hall events Yammer collaborate on ideas and suggest future business opportunities through our lightbulb groups A clear , personal learning and development plan to develop your career further Generous holiday allowance (32 days + Public Holidays) life assurance , Family insurance cover. SSP flexible benefits and Day care Facilities , Maternity pay , Flexible working option BEHAVIOURS: We have a strong , clear vision to be the leading provider of insurance technology software and our values describe what makes SSP unique , and capture the SSP spirit that runs through everything we do. Respect Ownership Collaboration Innovation Energy
Keyskills :
administration peratingsystems advancedanalytics monthlyreports supportservices customerservice clearvision ittraining customersupport servicedesk