Incident Specialist

Job Description

Job Details Incident Specialist Gurgaon , Haryana Salary : Dependent on Experience + Extensive Benefits Package SSP is a global provider of technology systems and solutions across the entire insurance industry. We provide core technology solutions , distribution and trading capability , advanced analytics and solution delivery. Want to want to work with great people , in modern offices and have the opportunity to progress and develop your career Our team is growing , so we are on the lookout for a passionate Incident Specialist to join our Customer Support Services Team based at our Gurgaon office. THE PURPOSE OF THE INCIDENT SPECIALIST WILL BE : To provide more complex Service Desk support to the SSP customer base using the required standards , methods and tools as directed. WE D LIKE TO MEET AN INCIDENT SPECIALIST WITH : At least 4 yrs. of work experience in a relevant role Working knowledge of any SSP product including good knowledge of one or more areas / sub - systems of the product Experience of working on a Service Desk , analysing and resolving client issues. This includes familiarity with the use of SQL and / or database manipulation techniques used in data conversions Knowledge of Insurance Industry would be desirable A working knowledge of one or more specified operating systems appropriate for SSP s needs would be desirable Demonstrable knowledge of ITIL standards , ITIL qualified to Foundation Level or significant experience working in a similar role in an ITIL environment Strong verbal and written communication skills Must be able to perform effectively in a fast paced , multi - tasking environment while maintaining a high level of service Organised and methodical in the approach to routine and administrative matters Should be comfortable with 247 shift THE INCIDENT SPECIALIST RESPONSIBILITIES INCLUDE : Ensuring that incidents and requests are handled according to agreed procedures Ensuring that documentation of the supported components is available and in an appropriate form for those providing support Creating and maintains support documentation ACCOUNTABILITY Ability to investigate and provide solutions for issues raised either from client calls to the service desk or from internal sources Ability to produce clear specifications relating to user problems that ensure timely and efficient solutions Ability to recognise when a call is not readily resolvable , and how to escalate it Ability to carry out testing and investigate and report error found To assist the Service Desk Manager and / or Service Desk Team Leader to control the number of calls open on the Help Desk To use the formal call logging system in place , and be responsible for the quality of the information recorded Ability to work as part of a team Demonstrate an excellent customer service focus when dealing with clients Produce site visit reports and following up actions where appropriate Takes ownership for learning WHAT S IN IT FOR YOU A unique , modern working environment A clear , personal learning and development plan to develop your career further Generous holiday allowance (32 days + Public Holidays) life assurance , Family insurance cover. SSP flexible benefits and Day care Facilities , Maternity pay , Flexible working option Both side Cab Facility Clubs Crickets and Chess activities , JOSH club for social events , quarterly company Town Hall events Yammer collaborate on ideas and suggest future business opportunities through our lightbulb groups BEHAVIOURS : We have a strong , clear vision to be the leading provider of insurance technology software and our values describe what makes SSP unique , and capture the SSP spirit that runs through everything we do. Respect Ownership Collaboration Innovation Energy A CAREER WITH US : SSP believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. At SSP we believe that our diversity makes us stronger. As an equal opportunities employer we celebrate and support everyone who works for us. We are committed to providing equal opportunities in our working practices and are proud of our inclusive culture. It goes without saying that we do not discriminate on any basis. Instead we continue to actively promote equality and grow our diverse workforce for the benefit of our customers , products , our business and our people.,

Keyskills :
administrationteachingfollowing upservice deskcustomer supportcustomer serviceoperating systemssupport services