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Intermediate Customer Service Analyst

4.00 to 6.00 Years   Gurugram   17 May, 2019
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
Industryanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

  • Overall management of team with respect to products processes and people related matters
  • Taking initiatives with respect to efficiency in processes cost optimization/saves people related matters etc.
  • Taking complete ownership of various national level projects and driving to timely and effective implementation
  • Handling of all regulatory notices / queries and thereby ensure timely resolution of the same
  • Representing the bank in regulatory meetings
  • Representing the bank in all legal related matters and hearings
  • Taking complete ownership of the team provide road map to the team towards driving the goals of the organization
  • Monitoring and understanding emerging operational best practices in the industry and thereby ideating to create Competitive advantage
  • Ensure adherence of performance standards and training of new resources to match up to the standards
, Education:
  • Master Degree / CA / MBA
Experience:
  • Candidates with 4- 6 years of related work experience
Skills:
  • Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
  • Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
  • Strong communication & interpersonal skill
MBA from Pier institute
  • Excellent interpersonal / communication skills and ability to develop strong partnerships with clients and other stakeholders
  • Sound understanding of Capital Markets in India and keeping abreast of emerging market developments
  • Ability to translate complex market requirements through clear and precise verbal and written communication
  • Ability to work independently and demonstrate a high level of ownership in driving client requirements
  • Ability to translate client requirements and work with internal operations team to achieve results to the satisfaction of clients
  • Ability to adapt to constant changing needs of the business
  • Postgraduate qualifications are necessary
  • Excellent MS Excel and PowerPoint skills are an added plus point

Keyskills :
operationsjavaanalyticsindustryquerieseducationmanagementorganizationuildingcapitalofficerelationshipproblemsolvingmarketsexcel

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