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IT Analyst Helpdesk

1.00 to 3.00 Years   Gurugram   21 Jun, 2022
Cocentrus Hiring For MNC
Job LocationGurugram
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryAdvertising / MR / PR / Events
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hiring For IT Analyst -Helpdesk for Gurgaon Location please find the job responsibility as below :-Job Profile :IT Analyst - HelpdeskExperience :1 to 3 yearsSalary Budget :UP to 7.00 LPAShift Timing :Rotational ShiftWorking Days :Monday-FridayQualification :Any GraduateNotice Period Required :30 DaysKey responsibilities and accountabilities:-
    • Live first contact incident management
    • Performing infrastructure monitoring
    • Resolving administrative requests for application server systems and MS Office/Outlook client installations
    • Support for application development and support teams in resolving technical problems
    • Trouble-shooting VPN related problems and work with second level specialists on resolving connectivity issues in the Data and Voice infrastructure
    • Documentation of best practice maintenance, 1st level troubleshooting procedures related to the above
    • Contribute to the continuous improvement of the 1st Level related operations
    Candidate must have:-
    • Total work experience of 2-4 years with 1-3 years of hands-on experience in installing, administering, and troubleshooting Microsoft Outlook and Exchange
    • Understanding of messaging and intranet protocols, Skype for Business
    • Knowledge of mobile device manage tools and supporting iPads and iPhones would be helpful
    • Thorough knowledge of Windows 10 Operating system and troubleshooting issues
    • Good knowledge of Office 365, Outlook Mail and Calendaring issues
    • Active Directory, server operating systems (Windows 2008 & 2012)
    • DHCP and DNS
    • ExchangeOnline
    • Network security (antivirus, spyware tools)
    • Host security (for example, passwords, uids/gids, ACLs, file permissions, file system integrity)
    • IS and .NET architecture
    Skill Set:-
    • Solid interpersonal and communication skills
    • Fluent written and verbal English language skills to deliver high quality support for clients
    • Solid sense for operational priorities
    • The ability to work both independently and in project teams in a remote team setting
    Please Note:-Share your updated CV with me on my mail id :- hidden_emailRegards,Anjali (HR Team Cocentrus)hidden_mobile

Keyskills :
network supportinstallationhelpdesk

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