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Job Location | Gurugram, Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Solution Consultant (1-3 Years) - Enterprise SaaS CX Platform - Knowmax.aiKnowmax.ai About Knowmax.ai :Knowmax is a SaaS-based enterprise knowledge base platform with deployments in 30+ countries globally. Were transforming billion-dollar brands to change the way their customer experience teams function, transitioning contact centers into resolution centers & driving a culture of customer self-service. Were a bootstrapped, super lean team delivering ground-breaking results to global clients in customer service.What were looking for :Were looking for a Solutions Analyst whod be wearing multiple hats. Its a cross-functional, client-facing role where the candidate will have to manage the entire journey of the client, from pre-sales/solutioning to research/benchmarking to customer success. - This role would put you right in the middle of Product, Sales, Marketing & Engineering teams; becoming a single point of contact. Youll be aiding the business teams in capability demos and will get considerable face time with the client, understanding their challenges and suggesting ways Knowmax can help solve it. Because our clients are spread across the globe, we often have client calls/demos at odd hours because of the US time zone.- Effectively, youll be super-man/woman.- Were looking for someone whos got an analytical bent of mind, great communication skills, is street-smart, and a problem solver. Engineering graduates from NIT/BITS/IIIT are preferred.This is NOT a sales role; you will not carry a revenue target.Location : Remote until the pandemic subsides, Gurgaon post that.,
Keyskills :
salessapconsultingproject managementcustomer relationsknowledge basecontact centerscustomer experience