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| Job Location | Gurugram |
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L2 Level Application Support L2 Level Application Support - Lauren Recaptcha requires verification. Im not a robot L2 Level Application Support 5+ years of experience in application support/ helpdesk Should be able to perform administration of Incident tickets Incidentacknowledgement, registration, classification, prioritization, routing and tracking it till closure. Monitor daily feeds of the no of tickets logged, resolved, pending etc. On call/ Telephonic and Email support. Trouble shooting of the incidences. Attending customer/ end user meetings/ discussions. Monitoring application server health and ensure preventive maintenance. Escalations to third party application vendor and follow up till closure. This will comprise of raising tickets to application vendor and following up till closure of the issue. Applying patches provided by the Kotak AMC team Good communication skills. Experience: 5+years Location: Mumbai GoregaonJob Application Fro,
Keyskills :
followingup applicationserver positionmanagement it amc email robot routing closure helpdesk monit registration communication administration troubleshooting pplicationsupp vending ExecutiveNetw king ClientF