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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Shift: 11PM - 8AM GMT / 4:30 AM - 1:30 PM ISTResponsibilitiesService operations analyst is required to monitor day to day operation of the IT service desk and tickets in the conferencing space. Responsible for L2 Service Desk support in a given region ( follow the sun model) Receives end user Service Desk requests (phone, email) Coordinates problem identification and resolution Tracks and reports Service Desk activities by placing incidents into ITSM Solution (e.g. ServiceNow)Mandatory skills: Excellent understanding of cloud conferencing technologies such as WebEx and in-room video conferencing; Good working knowledge and understanding of ITIL framework; Excellent customer service and problem solving skills; technically minded with engineering / architecture focus that understand the demand of modern day worker (e.g. consultant); in-region technical champion and go-to person for conferencing services; Exceptional oral and written communication skills (in English).Good to have skills:Understanding of basic Networking protocols and troubleshooting.,
Keyskills :
conferencingvideoconferencingprotocolscustomerserviceserviceoperationscommunicationproblemsolvingtroubleshootingcommunicationskillsramew