Leader, Project/Program Management

Job Description

What will you do at Ciena

• Lead complex projects from initiation to deployment at multiple sites worldwide.
• Manage existing project teams staffed by professionals within RSP and other Ciena organizations.
• Responsible for keeping track of all software and hardware development and testing deliverables for all assigned software and hardware releases.
• Respond to and manage any critical customer situations that arise as a representative of Ciena and Advocate proposals and plans to customers on behalf of Ciena Engineering.
• Oversees multiple releases in parallel. Decisions typically impact multiple functional areas and multiple departments.
• Create project plan in conjunction with development and test managers and track it from inception till delivery.
• Provide status updates at project team meetings and highlight dependencies and issues
• Resolve any conflicts as appropriate with PLC PM, PLM, PLA, HW team, Customer facing teams and Design managers
• Leadership and coordination - Schedule and manage meetings with and between customers, Engineering team(s), account teams and other stakeholders to drive plan and issue resolution.
• Build relationships with other product teams and be the point of contact for PLC deliverables as well as communication within Business Decision Point meetings
• Interprets, executes and recommends modifications to policies/procedures/processes for area of responsibility
• Designs and develops policies/procedures for area of responsibility and anticipates their impact
• Identifies resource needs and develops supporting justifications for them
• Bridge communication gaps between the RSP organization (Hardware/Software Engineering, Development, Testing, etc.) and the Global Field Organization (Sales, Systems Engineering, Customer Service, etc.) regarding the status of various Engineering projects and deliverables
• Actively listens to ensure understanding and acceptance of values, vision, and direction
• Identifies resource needs and develops supporting justifications for them
• Put together program status updates from Gurgaon managers and represent them in North American program meetings
• Share major updates from NA program meetings with Gurgaon managers
• Track critical HW equipment orders for Gurgaon teams
• Drive quality improvement initiatives and metrics e.g. smoke/regression tests, static code analysis/clean-up, backlog reduction etc.
• Responsible for overall success of functional area
• Provide support for 3rd Party engagements.
• Drive TL9000 related engagements

Required Skills:

• Robust knowledge of project and program management
• Ability to anticipate issues and work with their team to overcome barriers
• Experience applying influence, consultative and negotiation skills in a matrixed leadership
• Proactive, solution-oriented, methodical and able to work at a detailed level in a fast-paced environment
• Strong problem-solving skills with ability to navigate through a complex organization
• Awareness of Software and Hardware development processes
• Ability to create and manage complex presentations to support collaborative communication
• Team player and effective communicator across all levels
• Proficient with various software applications including Microsoft Word/Project/Powerpoint/Excel, JIRA, Confluence and utilities like FTP, TFTP, SFTP
• Exposure to Packet technology domain is a bonus.

Education and Experience:

• Master s or Bachelor s in computer science or related discipline.
• PMI Certification and exposure to agile SW development processes is preferred.
• 12 years of relevant work experience
• Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse area.
• Proven knowledge and abilities in the principles of change management and process improvement.

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Keyskills :
project teamsmultiple sitesproblem solvingcustomer servicecomputer sciencecarrier ethernetchange managementservice providersproject managementnegotiation skillsquality improvementstatements of work sow