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Manager Operations

5.00 to 10.00 Years   Gurugram   21 May, 2019
ASAP Staffing Solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 6 - 12 Lakh/Yr
Industrynternet / E-Commerce
Functional AreaCustomer Service (Domestic)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Roles & Responsibilities: -

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Insurance Sales (Health/Motor/Life)
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Have technical knowledge will be an added advantage

Keyskills :
insuranceb2bssistantmanagermanagerteamleaderoperationsmanagerteammanager

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