Manager Proxy Technology

Job Description

Manager Proxy Technology In this role you will be responsible for Managing Enterprise-Wide Internet services running on proxy solutions mainly Zscaler and McAfee Your prime area of focus will be to handle Incidents, drive Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains. Responsibilities Design and validation of new and current Platform Manage weekly reviews with other SME domains for complex IT implementations across multiple towers including applications, products etc. Needs to manage relationship and resolve dispute if any between internal and partner stakeholders Drive Service improvement projects across in partnership with internal and partner teams Explore opportunities to optimize and ensure we are in line with customer requirements Provide Lead technical 3rd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team To maintain a lab environment for training, testing of new services and support of customers Handle standard change request, according to our change control and risk review processQualifications we seek in you Minimum qualification Bachelors degree in Computer Science or equivalent subject Candidate with rich experience in Installation, configuration and troubleshooting knowledge on Proxy technology for Business environments Experience in Installation, configuration and troubleshooting knowledge on Proxies Should have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler, Bluecoat, McAfee Web Gateway Ability to provide Tier 3 support and manage complex and escalated tickets in production environment Deep expertise on leading proxy solutions like Zscaler, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and URL policy management.Preferred qualifications Certification in firewall/Proxy/Networking Working/conceptual knowledge on other integrated technologies like Okta/Active directory, O365 services would be an additional advantage, Manager Proxy Technology In this role you will be responsible for Managing Enterprise-Wide Internet services running on proxy solutions mainly Zscaler and McAfee Your prime area of focus will be to handle Incidents, drive Problem Management with focus on RCA and RCCA in collaboration with larger SME group and domains. Responsibilities Design and validation of new and current Platform Manage weekly reviews with other SME domains for complex IT implementations across multiple towers including applications, products etc. Needs to manage relationship and resolve dispute if any between internal and partner stakeholders Drive Service improvement projects across in partnership with internal and partner teams Explore opportunities to optimize and ensure we are in line with customer requirements Provide Lead technical 3rd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team To maintain a lab environment for training, testing of new services and support of customers Handle standard change request, according to our change control and risk review processQualifications we seek in you Minimum qualification Bachelors degree in Computer Science or equivalent subject Candidate with rich experience in Installation, configuration and troubleshooting knowledge on Proxy technology for Business environments Experience in Installation, configuration and troubleshooting knowledge on Proxies Should have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler, Bluecoat, McAfee Web Gateway Ability to provide Tier 3 support and manage complex and escalated tickets in production environment Deep expertise on leading proxy solutions like Zscaler, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and URL policy management.Preferred qualifications Certification in firewall/Proxy/Networking Working/conceptual knowledge on other integrated technologies like Okta/Active directory, O365 services would be an additional advantage,

Keyskills :
3rd line supportgre tunnelschange controlcustomer focuscomputer scienceinternet servicesproblem managementservice improvementcustomer requirements