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Manager - Web Application Support

10.00 to 14.00 Years   Gurugram   08 May, 2023
Augusta Infotech
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other SoftwareWeb / Mobile Technologies
EmploymentTypeFull-time

Job Description

    Looking for a highly motivated Support Manager (PM), who will be managing the Support of the websites and web applications. As a Support Manager for web, the successful candidate will be responsible for the support and maintenance of web delivery into Production. Key responsibilities will be as follows:Work alongside the Production Services team based in India to provide 24/7 support to web ensuring services are delivered in line with the defined customer service levels and expectations.Work closely with the Service Management team based in the UK to establish and maintain strong working relationships with internal customers / stakeholders.Work closely with the Vendor Management team based in the UK to establish and maintain strong working relationships with the key external vendors.The person would oversee all aspects of support including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements. Shall also be responsible for overall planning and delivery of production changes and enhancements within the agreed timelines; and will be responsible overall for production stability. To this end, the manager will perform a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status.Required Skills and ExperienceMinimum of 10 years experience working in an IT environment.Minimum of 5 years experience working in Application Management / Production Services support environment.Practical experience Internet technologies, B2B best practices & industry standardsKnowledge of the mutual funds industry5+ years building OO systems with Java3+ years using a test driven development approach4+ years middle tier based developmentKnowledge of XML and practical experience using it with JavaExperience of RDBMS, Oracle and SQLPerformance tuning experienceExperience of best practices development methodologies. Especially Agile/DSDM/XPA working understanding of UMLIBM WebSphere Portal Server, Websphere 6.0, Websphere 4, I.H.SExperience working with applications requiring the use of the following languages:JavaJ2EETBCTBCExperience / familiarity with ITIL based support processes.,

Keyskills :
service levelswebsphere portal servertest driven development

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