MIndshare Neo AVP Client Servicing

Job Description

DescriptionPosition at MindshareAssociate Vice President Mindshare, IndiaOverview of jobMindshare Neo is an agency of GroupM, the world s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an AVP to join us. In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup.At GroupM APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.Reporting of the roleThis role reports to the Office Head Mindshare Neo3 best things about the job:

1. Opportunity to grow with a global organisation with the largest digital footprint
2. Exposure with the some of largest global clients across geographies.
3. Diverse team and culture

In this role, your goals will be:In three months:

• Working with all constituents of performance eco-system under one single roof
• Map and build strong relationship across markets.

In six months:

• Be able to create, own & lead insights & best practices on the client.
• You will be able to forecast expected revenue against budget
• Coordinate communication with the ad operations team before, during and after campaign, co-work with product team, analytics team, data team and marketing team across Neo, India and globally.

In 12 months:

• Emerged as a coveted champion on the clients involved.
• Become proficient is escalation handling and resolve conflicts.
• Become the go to person for Global clients

What your day job looks like at Mindshare:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with client leads for the key markets for our global customers, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of deliverables according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Track key account metrics and develop case studies to assist in retaining and growing business (e.g. performance improvement)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• He/She will own the process and project plan to ensure alignment within the internal cross functional teams
• Maintain comprehensive project, task and meeting documentation
• Prepare workflow, schedules and step-by-step action plans with client counterparts
• Owning communication platforms (SharePoint + Jira) for the project and ensuring adherence by the functional teams

Work with function team leads to

• build contingency plans for projects with regard to timelines and resources
• Identify opportunities for improvement by periodically review existing best practices and update them when needed

What you ll bring:

• Strong ability to efficiently manage multiple campaigns and competing priorities
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies
• Excellent time management skills and attention to detail
• Flexible with ability to multi-task, consistently meet deadlines, and thrive in a fast-paced environment
• Strong interpersonal skills with ability to work independently and be an effective member of a team
• Ability to travel when necessary.
• Working knowledge of the end-to-end digital media process. Proven work experience with 2 or more digital disciplines (e.g. paid search, paid social, programmatic, SEO, digital display, ad operations)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience delivering client-focused solutions to meet customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience with JIRA is a plus
• Self-motivated and positive attitude ( should be able to suggest solutions instead of focusing on bottlenecks)
• Solid organizational skills, including multitasking and time-management

Minimum qualifications:

• Graduate/Post Graduate
• Minimum 10 years of experience in Digital and relevant performance marketing experience of 2-3 years.

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Keyskills :
newage keyaccount mobiledata socialmedia casestudies adoperations digitalmedia organicsearch timemanagement growingaccounts managementskills tatementsofworksow