Network Program Director

Job Description

Date: Oct 8, 2020Why Ericsson Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering World-First projects for India s largest and most renowned telecommunications carriers. Our Exciting Opportunity The Network Program Director is responsible for the Network contract fulfillment and profitability, ensuring that all products and/or services are delivered according to contractual obligations and requirements for the customer. The Network Program Director acts as Ericsson s counterpart of the Customer s C-level to ensure customer satisfaction and serve as the escalation point for all service delivery activities towards the customer (internally and externally). The Network Program Director is prime responsible for scope management including but not limited to; planning, delivery and customer acceptance, as well as identifying and driving business lead generation opportunities through add on sales.The Network Program Director assumes the role of Contract Fulfillment Responsible (CFR) for Network opportunities to ensure continuity and alignment of contract terms defined during pre-sales through the program delivery and customer acceptance. One can also take on the longer-term role of Program CFR to deliver one or many, complete or partial, opportunities in a Program for the duration of its lifecycle and perform the role of FAS Sponsor from the creation of the fulfillment assignment (FAS) to closure.The Network Program Director can manage programs on behalf of the customer with the service Deployment Program Management. In these engagements the Network Program Director is formally reporting to the Program Sponsor in the customer organization.To be successful in the role you must have

• 15 + years of experience, from within the Telcom industry on driving projects/Programs of high complexity
• Must have proven track record in leading Telco type of Integration Engagements,
• Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.)
• Strong financial experience and knowledge.
• Highly developed working knowledge of business process, including tender and sales
• Excellent Consulting skills with a proven track record as a customer focused Senior Consultant.
• In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
• Excellent Leadership abilities proven through line manager or other comparable positions.
• Proven ability to drive team engagements in a tough and time sensitive environment.
• Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, organizing work and planning actions.
• Strong ability to interact at the senior level; must have superior communication skills to influence others and meet deadlines while building strong relationships both internally and externally.
• Driving up-sales opportunities
• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology

Location- Chennai/ GurgaonWhat s in it for you Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens once you apply To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-processEvery year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work Institute s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work - Certified in 2020.We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson s Code of Business Ethics. ,

Keyskills :
program deliverycustomer acceptancecustomer relationshipbusiness processservice deliverycontractual obligationsscope managementnetwork program