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OFFICER, Customer Service Officer, Distribution, NDS

2.00 to 4.00 Years   Gurugram   06 Jun, 2023
DBS Asia Hub 2
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Business Function NDS Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In NDS Operations, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job PurposeThe position ensures to:
    • Execute all aspects related to branch operations in a timely and effective manner
    • Ensure effective customer service
    • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
    Key Accountabilities
    • Fulfil all responsibilities in relation to:
    • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
    • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
    • Support the branch operations officer in book-keeping and maintenance of documents.
    Job Duties & Responsibilities
    • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
    • Process cash transactions, transfer transactions and clearing of instruments
    • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
    • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
    • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
    • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
    Required Experience
    • 2-4 years Banking Experience
    Education / Preferred Qualifications
    • Graduate preferably Banking/Commerce
    Core Competencies
    • Excellent interpersonal and communication skills
    • Ability to build strong relationships with clients.
    • Responsible
    • Ability to meet deadlines.
    • Knowledge about internal/external regulations.
    Technical Competencies
    • Good Computer Knowledge
    Work Relationship
    • Team player
    • Self-motivated and takes initiative
    ,

Keyskills :
salesinsuranceaccountsbankingpaynew account opening

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