Operation Manager

Job Description

Job location - South Ex Delhi Exp -7-10yrsSalary -14-16lpaIndustry - EdTechAbout the Role: Operation ManagerAs the Manager of Student Success & Campus Operations at Delhi , you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.What Youll Do:Department Management:Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.Ensure smooth administrative operations and high team performance to maintain an excellent student experience.Student Journey Management:Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.Escalation and Scheduling:Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.Maintain high feedback scores and balance faculty needs while adhering to cost management directives.Collaboration and Training:Collaborate with the program head to implement training strategies for all programs.Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.Process Optimization:Implement efficiencies through automation to improve student and faculty management.Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.Event Management:Plan and execute key academic events, such as orientation and convocation.Deliver engaging presentations to students and faculty, fostering a positive educational environment.Additional Duties:Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.Qualifications:7-10 years of experience in student-facing or customer service roles.Preferred age range: 32-40 years.Proven leadership experience in ed-tech or student-centric environments.Successful track record of managing teams of 10-15 individuals.Strong analytical problem-solving skills with a vibrant and optimistic mindset.Demonstrated ability to handle challenging situations and ensure an exceptional student experience.Should Have:Experience in implementing process efficiencies and automation in educational settings.Familiarity with student retention strategies and academic event management.Effective collaboration with cross-functional teams.Nice to Have:Experience in digital marketing education or related fields.Advanced problem-solving skills with a focus on innovative solutions.Additional certifications or training in student management or educational leadership.For the Interview process please share below details:-
• Total exp -
• Current /last ctc :- . Take home salary :- .
• Exp ctc :- . Take home salary :- .
• Current location -
• Current designation.
• Notice period :-
• Reason for change :-
• Education:-
• Are you comfortable to work on site job
• Are you comfortable to work in 5.5 days model
• Are you ready for a face-to-face interview
• Do you have experience of faculty management, student placements, and events while fostering a vibrant campus culture
• Have you handled escalations and optimized processes
• Do you have experience of the entire student journey from onboarding to placement
• Have you done event and campus management
• Have you done team handling and coordination
• Are you involved in student admission
• Are you involved in admission
• Are you managing the onboarding to placement process
• Are you doing classroom Management
• Are you doing Student Management and engagement
RegardsSohit Sharmahidden_mobile hidden_email

Keyskills :
placementcampus managementevent managementclassroom managementstudent engagementstudent counselingfaculty management