Operations Engineer

Job Description

KEY RESPONSIBILITIES:SPECIALIST ADVICEActively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisations planning and operations. Recognises and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation. BUSINESS ANALYSISInvestigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non- automated components of new or changed processes and organisation. Assists in defining acceptance tests for these recommendations. TESTINGReviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre- determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. SYSTEMS INTEGRATION AND BUILDDefines the software modules needed for an integration build and produces a build definition for each generation of the software. Accepts completed software modules, ensuring that they meet defined criteria. Produces software builds from software source code for loading onto target hardware. Configures the hardware and software environment as required by the system being integrated. Produces integration test specifications, conducts tests and records and reports on outcomes. Diagnoses faults and records and reports on the results of tests. Produces system integration reports. PORTING/SOFTWARE CONFIGURATIONConfigures software and equipment and tests platform- specific versions of one or more software products. Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards. CONFIGURATION MANAGEMENTApplies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. RELEASE AND DEPLOYMENTUses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users. APPLICATION SUPPORTIdentifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks. PROBLEM MANAGEMENTInvestigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. INCIDENT MANAGEMENTFollowing agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. IF REQUIRED: PEOPLE MANAGEMENT / RESOURCE MANAGEMENT:May be involved and gives some input on hiring Transition decisions Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs. Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives KEY RELATIONSHIPS:Global IT Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail) HR Management ControllingREQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:Four- year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience Proficient spoken and written command of English At least 5- year experience in IT 2 years of experience in relevant area 1 year of experience in team management Understanding of different culture Participated in projects with people from other functions/markets,

Keyskills :
test casestest scriptsteam managementbrand marketingbusiness analysispeople managementmanagement systemproblem managementsystem integrationapplication supportinformation technology