OSS Incident Manager

Job Description

OSS Incident ManagerThis role has been designated as Edge , which means you will primarily work outside of an HPE office. Job Family Definition: Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers business needs and, consequently, for understanding customers businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to HPEs solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Management Level Definition: Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Responsibilities:
• Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a number of the companys technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
• Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
• Acts professionally with the company customers.
• Participates as part of a team and maintains good relationships with team members and customers.
• Understands the companys strategy.
• Is aware of knowledge tools and their application.
• Participates in chosen technical community or profession, and regularly attends profession or community of interest events.
Education and Experience Required:
• 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study; without a degree, one additional year of relevant technical experience (2-4 years in total).
Knowledge and Skills:
• Minimum 3 years as a Team Leader/PMO with experience in a customer service environment (preferably with ITES, telecom ,networking organization) Excellent Analytical and Communication (Verbal and written) skills IT infrastructure and Major Incident background; Customer stakeholder Management exposure with good presentation skills is a must Ability to handle pressure - Timelines and Customer Demands Good interpersonal skills, with the ability to work effectively with people at all levels of the organization. Good Hands-on on tools like Remedy IT Service Management BMC ,JIRA or any ticketing tool. Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion Must have experience working within a 24x7 complex, high-pressured environment. Good awareness of Quality Standards and Service Level Agreements and their application. Should understand and have experience in day to day operations management Proficient with Microsoft Office products like Windows, Word, Excel, PowerPoint.
What we can offer you:Extensive benefits, a competitive salary and participation in the shared values and purpose that makes Hewlett Packard Enterprise one of the world s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers .Join us and make your mark!Find out more about us and follow us on: https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.Job:ServicesJob Level:EntryHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
change managementproblem managementincident managementnew businessmusic making