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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.5 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
We are urgently hiring for Phone Banking Officer for one of the leading Bank!Job Location- Cybercity_GurgaonExperience- 0.6-6 years.Core ResponsibilitiesEnsures 100% customer satisfaction by following a customer centric problem solving approachAims at Nil defects by 100% adherence to products and processesAims at Nil customer complaints and escalationsMeets the requisite sales and service target by effective cross-selling of companys productsEnsures process efficiency by meeting set targets of call quality like average handling time, customer hold time and solving the customer complaints as per the scripts givenKeeps abreast of all the latest products and processes and ensure timely attending of all the huddles and refresher trainingsEnsures complete compliance to customer confidentiality w.r.t. data, conversation, audit trailsPeople Management or Self-Management ResponsibilitiesDefines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.Take ownership of his/her tasks and display a sense of passion while executing themRisk and Internal Control ResponsibilitiesFollows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager.Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.
Keyskills :
sales inbound telesales outbound ustomerservice phonebanking customercare voiceprocess